Browse common questions below, or send us a message and we'll get back to you.
From your Garage, tap the + button. You can add a bike by URL (we'll fetch specs automatically) or manually enter the details.
Go to the Pricing page from the landing page or your Account settings. Pro is a one-time payment of $49 and unlocks unlimited bikes and AI features like receipt scanning.
Make sure you've connected Strava in Account settings and assigned a default bike. New rides sync automatically via webhook — if a ride is missing, try disconnecting and reconnecting Strava.
Open the bike's profile page, scroll to the bottom, and use the Transfer ownership option. The new owner will need a RidePrint account.
Send us a message using the form below with your email address and we'll delete your account and all associated data within 48 hours.
This occasionally happens if the payment confirmation is delayed. Sign out and back in — that refreshes your account status. If it's still not showing, reach out below with your email and we'll sort it out.
We typically respond within one business day.
Or email us directly at support@rideprint.com